Customer Support Channels
A 60–Minute Response Guarantee
All your support requests will be replied to in no more than 60 min after the ticket or e–mail is submitted. If your case requires additional assistance from a system administrator, we’ll forward the support ticket or the email to the person on duty, without delay and we will leave a note to let you know that more time will be needed for finding the best solution. If you order our Optional Managed Services package, any of the server management tasks included there will be performed whenever you desire.
An Outstanding Client Support Service
Our tech support staff will be available to you 24/7/365 if you require help while working with the Web Site Control Panel or with any of the applications that we preinstall for your convenience on the dedicated server. Furthermore if you need help tackling all the routine admin tasks on your server, you can have a look at our Optional Managed Services package, which includes backup storage space, Operating System updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is equipped with our free Web Site Control Panel, which boasts an integrated knowledge base and a group of educational video tutorials. Whenever you require help while working with the Web Site Control Panel, just click on the Help or Videos buttons in the upper right corner.